Working from home in a customer service position can be a fulfilling experience. Each day, you are paid for helping others while retaining your flexibility as you work in your own space. The rapid expansion of technology and telecommunications applications has increased the number of remote jobs. As a result, the number of customer service jobs from home has risen in tandem.
More firms want people with customer service abilities as the service industry expands across the world. Most of them outsource their customer support duties to major firms that specialize in filling these roles. If you have customer service experience or are a newbie and are searching for work-at-home opportunities, read on to find out where you can find these jobs.
Are Remote Customer Service Jobs a Fit For You?
There are a number of factors to consider when deciding if customer service jobs from home are a fit for you. Here are some of them:
You have a home office
If you’d like to work from home, you need to establish an environment that is as close to an office as possible for you to be productive and professional. This will also help you remain focused and competent. It’s generally better if you don’t get accustomed to working from your bed. This might lower your performance or cause you to create a negative attachment to your bedroom, which is meant to be a soothing space. We recommend investing in a desk, chair, and a few other essentials to enable good productivity and ergonomics.
You’ve got a fast internet connection
Working remotely means you will be dependent on your own internet connection to do customer service jobs from home. To avoid being frustrated with lost client interactions, you’ll have to invest in a reliable internet connection. Customer service is all about efficiency and fast responses, and the last thing you want is to leave a customer waiting because of a sluggish internet connection. This will also be important if you have a job that requires you to be on the phone, since most phone calls with companies are routed over the internet.
You have excellent communication skills
When working customer service jobs from home, you will be talking or interacting with customers almost all the time. If you’re a contact center agent or customer service representative who interacts with consumers over the phone, you will have to be able to speak in a clear and concise manner that clients can understand. If your sole method of contact is email or live chat, then you need to be great at written communication.
Working alone the majority of the time is one of the characteristics of remote work. Although you’ll almost certainly have a manager and a team, you’ll have to be able to handle most things on your own. When you work alone, it might be difficult to stay motivated, which is why you’ll need to be self-driven to remain consistent.
7 Companies Hiring For Customer Service Jobs From Home
FlexJobs has been around since 2007 and is the most well-known website for work-from-home jobs on the internet. You won’t find customer service jobs only on FlexJobs, but you’ll also find a multitude of jobs you can work from home like data entry work-from-home jobs. The website is updated daily with a variety of work opportunities, including part-time, full-time, freelance, and temporary job positions. You can access a portion of the job descriptions on listings for free, but you’ll have to pay a membership fee to view the entire description and apply for the job.
- With a lengthy history, this is a well-established website.
- Collaborations with large corporations.
- There are several postings available.
- Only genuine job openings that have been thoroughly verified before being listed on the job board are accepted.
- If you are a serious job seeker, there is a small fee for full access
Go on Remote.co rather than FlexJobs if you’d like the convenience of FlexJobs without the cost. Here, you can browse postings and apply without subscribing. Remote.Co provides customer service jobs from home with opportunities from major corporations. The amount you get paid depends on the company you work for.
- It is completely free to use
- Major corporations are featured
- There is a section devoted to customer service
- Promotes FlexJobs which means they are connected
Concentrix is a company that recruits for customer service roles on a regular basis. It’s therefore not just a site that aggregates job ads from other companies. The company employs nearly 100,000 individuals and has been in business since 1983. This means that joining them is a great way to advance your career or perhaps get a more senior position when working from home.
Concentrix recruits customer service work-from-home professionals from the United Kingdom, the United States, and Canada on a regular basis. Applicants must have their own pc, a stable internet connection, headphones, and a flash drive. You don’t need a landline because calls are channeled through your computer. One thing to note, however, is that agents must be accessible 24 hours a day, seven days a week.
- Join a major multinational corporation
- Opportunities for advancement
- Many positions need prior experience
4. Working Solutions
Working Solutions is an outsourcing firm that uses a network of freelancers of independent contractors for business support, sales, and customer services. You are not eligible for employment benefits like health insurance or paid time off or when you work as an independent contractor.
Nevertheless, the benefits include being able to choose your own working hours and flexible working location. The pay is $15 per hour, which provides some security for someone starting out in a remote customer service job. Working Solutions is only accessible in the United States and Canada.
- Select from a variety of programs
- Working from your place of convenience
- Not accessible to those outside of the United States and Canada
Amazon is one of several firms that hires remote customer support representatives. Working for a large, lucrative firm may appeal to you if employment stability is essential to you. It doesn’t get much bigger than Amazon, the e-commerce powerhouse. It recruits through its Virtual Locations website, with most roles requiring no prior experience or credentials. It’s a wonderful option, but job openings aren’t plentiful, and some may require foreign language skills.
- Large-scale company stability
- It does not necessitate any experience or qualifications
- Job advertisements are becoming less common
- Some jobs necessitate the use of a second language
TTEC is a service provider that offers customer service. It is the go-to company if you would like to build a customer service career. It’s also a multimillion-dollar business, so there’s some stability. You’ll be assisting clients with both general and technical service inquiries.
Some requirements to work here include a stable internet connection and a high school diploma. TTEC frequently hires remote workers from the United States, Canada, Australia, Mexico, the Philippines, the United Kingdom, Bulgaria, Greece, and Egypt.
- Expert in customer service
- A massive corporation
- There are no particular prerequisites
- Only available in a few countries
Liveops is a cloud call center business located in Arizona and was formed in 2002. It now has ten different types of independent-contractor agent roles available to anybody over 18 years in the U.S., including customer service jobs from home.
You’ll need a computer, a headset, a dedicated landline phone, high-speed internet, and a one-time background and credit check through a third party. Agents in LiveOps make about $15 per hour.
- Credible company and job listings
- No experience requires
- Available only in the United States
Use personal contacts and employment boards to explore all of your alternatives for customer service jobs from home. Learn about the recruiting companies and what they offer. If you don’t have any experience with customer service, make a point of emphasizing your transferrable abilities. Communication skills, critical thinking capabilities, empathy, and enthusiasm in the client are all qualities that hirers look for. Share what interests you about the role throughout the interview, and discuss how your goals align with the recruiting company’s core values. Use specific instances of how you’ve solved customer service problems in the real world.
Customer service occupations are as varied as the sectors they serve. There are customer service positions that are purely sales-oriented, focusing on selling or generating leads. Others are informative, such as responding to customer inquiries, updating customer accounts or profiles, or negotiating with a customer over the phone or through virtual conferencing. Customer service specialists are always on standby to assist customers with complaints and to ensure that they have a pleasant experience.
Working from home can be isolating at times. It can help to join communities of other individuals who are in your same position. It’s also important to invest in a home office setup that will help you thrive. This includes anything from having the most up-to-date support software to a comfy workplace chair.