Are you interested in tech support jobs from home? Then you’re in the right place because we’ll tell you all about where you can find these jobs.
What is Tech Support?
Tech support also referred to as tech support, is where a hardware or software company offers assistance services to people using their products. Apple is a good example. When you purchase an iPhone and then require assistance installing an app, you can contact Apple. They will be ready to help, and will guide you through the process of installation, and will answer any questions you might have about the iPhone.
Microsoft can also be another example. If you require assistance with a feature in purchased software such as Microsoft Office, you will contact Microsoft’s technical support. They will then help you resolve your problem.
What do you need to work tech support jobs from home?
A college degree is not required for all technical support positions. There are some tech support roles that can be learned through training. All you need to be is a quick learner and tech-savvy.
Outstanding people skills, exceptional organizational skills, good communication abilities, and an understanding of software and hardware are also necessary. You should also be familiar with current IT trends and software.
As a tech support specialist, you will be interacting with a wide range of people. You’ll therefore need to be an active listener, incredibly patient, as well as mentally prepared to deal with diverse types of people on a daily basis. If you’re working from home, you will need a workspace that has minimal background noise and little foot traffic to minimize traffic. You will also need a capable computer, a strong internet connection, a comfortable work chair, and a high-quality headset.
Platforms that offer tech support jobs from home
1. Support.com
Support.com recruits call center personnel, technical support people, as well as chat agents. There is no degree requirement, but you will need to have a minimum of one year of work experience in tech support or customer service setting. You will also need to have a fundamental grasp of wireless and wired home networks. Remote client services technicians, remote customer service technicians, premium services technicians, and personal technology experts earn between $11 and $15 per hour.
Working with this company comes with benefits such as paid holidays and time off, medical insurance that has both vision and dental coverage. You also get tuition reimbursement, disability insurance, and a referral bonus scheme that allows you to earn money by referring other people to register on their website.
2. AdviseTech
AdviseTech is a company that provides IT outsourcing as well as strategic advice to its customers. They are also open to recruiting trained technicians with experience in the industry. You have to submit your salary requirement and resume to be considered for a position.
3. 2U
2U is a technology business that provides learning management platforms to clients including Syracuse University, UC Berkeley, Tufts University, and many more prestigious colleges and academic institutions. They recruit remote tech support professionals from Denver, New York, and Maryland. They may be open to recruiting people from other cities in the future. To get a job here in the customer service or tech support roles, you will need a bachelor’s degree and experience of about 1 to 3 years.
4. Asurion
Asurion’s mission is to make their clients’ lives as easy as possible when it comes to technology. This company assists its customers with technology protection, connectivity, and repairs.
They have a broad array of tech jobs with a variety of options, ranging from work-at-home sales reps and technical assistance to remote lead technicians assisting clients with multiple electronic repairs.
5. Flexjobs
One website you ought to look at is FlexJobs, which is a dedicated site for tech support jobs from home. This platform provides high-quality work-from-home opportunities that are suited to your interests and capabilities. Some of the advantages of using FlexJobs include that it is simple to use, and you can apply for as many job vacancies as you want. New postings are also added to the website on a daily basis and all jobs are thoroughly investigated to ensure their validity.
6. Teletech (TTEC)
Teletech provides organizations with customer service through technology. This company is popular for its customer service jobs, but there are also tech support positions available. If you want remote jobs specifically, you’ll have to filter from the jobs they have available. You may need at least two years of experience in the industry or some academic qualification. Medical and dental insurance, as well as prospects for growth, are some of the advantages of working with TTEC.
7. Apple
When you get an Apple AHA (at-home advisor) job position, you will answer/resolve difficulties for Apple consumers through phone, chat, or email. Apple puts a focus on building relationships with people, both customers, and employees. You will therefore be mainly assisting people when you get a role as a tech support specialist at Apple. Apple’s priority is to create a personal connection with its consumers, so they want to recruit you not just for your tech skills, but also for your people skills. Check out the Apple website for tech support jobs from home.
8. Xerox
Xerox is increasingly becoming a go-to choice for people working from home. They have a “Virtual Office” service that hosts several open roles to help you with your job hunt. Simply scroll down to the “click here” portion on this page and enter the job search parameters to find remote tech support jobs. To work here, you will need an understanding of how to fix software, hardware, as well as other networking products. You may also need a high school diploma, customer service experience, or a college degree depending on the job you are applying for.
9. Transcom
As a Transcom remote tech agent, you get the flexibility of working from home. When you get a tech support position at Transcom, you will be the “voice” for Transcom clients, assisting them in supporting their consumers. Some of your responsibilities will include resolving technical issues, responding to inquiries regarding services and products, as well as helping customers with issues with their tablets, desktops, and smartphones. Some of the advantages of this platform include paid time off, you get to work from home, and health benefits.
10. SimplyHired
SimplyHired is yet another trustworthy network for people looking for tech support jobs from home. Their website makes it straightforward to look for a remote job, and they also offer a free resume builder tool. This also helps you in presenting your skills.
11. Teleperformance
Teleperformance is a platform that has a variety of remote opportunities available, ranging from tech support to customer service representatives. They offer a variety of benefits to their employees, such as competitive compensation, paid training, full benefits, monthly bonuses, employee engagement initiatives and wellness, and a fun work environment. If you want to move from freelancing to working full-time remotely, then Teleperformance is the website for you.
12. OneSupport
OneSupport provides individual and commercial tech help, and also customer service to its clients. This company has both remote and in-house positions available. OneSupport offers a variety of opportunities, such as Customer Care Representative, Business Customer Care Representative, Tech Support Representative, and Sales Representative.
You must be familiar with running antivirus software, addressing hardware and software difficulties, and troubleshooting internet connectivity issues to be considered for these roles. Among the advantages of working here include competitive compensation, paid time off, and flexible scheduling.
FAQs
Work-from-home (WFH) is becoming a critical component of modern organizations, particularly in the face of the covid-19 pandemics. Many sectors are shifting to working from home, and tech support is one of them. If you work tech support jobs from home, your reliance on technology will grow. They will rely significantly on technology not only to complete their tasks but also to collaborate digitally. Nevertheless, with the right equipment, teamwork, and collaboration, tech support jobs can be done successfully from home.
In the United States, the average yearly income for Tech Support occupations is $43,265 per year. This equates to around $20.80 per hour, which is about $832 each week or $3,605 per month, according to ZipRecruiter.com. Although there are people who make as much as $74,500 per year and as low as $19,500, most salaries for tech support jobs now vary from $31,000 to $49,000. The highest earners earn $62,500 yearly in the United States. The typical compensation for a Tech Support position ranges widely, implying that there may be numerous prospects for growth and higher income dependent on the level of skill, region, and experience.
Working from home has a number of advantages. One advantage is that you spend less time driving. Commuting by automobile has been related to increased pollution, stress, and respiratory issues. All of these can be avoided if you work from home. You’ll also be more productive and have a higher level of job satisfaction. There is also a lot more freedom. This allows you to strike a good balance between work and other elements of your life.
